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We can be reached at info@alleycatsmusic.com if you have questions about the shop or products.
Returns / Exchanges / Cancellations
Alleycats can accept returns of products for store credit only. This requires the original receipt and must be done within 3 weeks of original purchase. The product must be unused / unopened and in the original packaging. Refunds related to cancelled online orders are at the store's discretion and will be less the cost of payment processing and administrative fees.
We reserve the right to cancel in store or on-line orders if a pricing error occurs on a product label or on-line product description.
Shipping
We ship to Canada only. Shipping is calculated at check-out according to package size and shipping weight. You will receive an email with tracking information once your package ships out (typically next day).
Very occasionally, shipping fees may need to be re-calculated and an additional fee charged to cover the cost of shipping to remote areas.